Refund & Returns Policy

Return window

Eligible return requests must be made within 14 days of delivery. Items must be unused, unopened, and in their original packaging unless the product arrived damaged, incorrect, or unusable.

Unopened care products

Unopened Sesa Shea care products may be eligible for return within 14 days of delivery if they are unused, sealed where applicable, and in their original packaging.

Opened cosmetics and care products

For hygiene and safety reasons, opened or used cosmetics, grooming products, shea butters, oils, and care products cannot be returned unless they arrived damaged, incorrect, or unusable.

Fresh and perishable products

Fresh juice products are perishable. For health and safety reasons, we cannot accept returns of fresh juice once delivered unless there is a clear issue with the order.

Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, or incomplete, please contact Sesa Naturals within 24 hours of delivery. Include your name, order details, and clear photos where relevant.

Refund eligibility

• • The wrong product was delivered.
• • An item was missing from the order.
• • A product arrived damaged or unusable.
• • An unopened care product is returned within 14 days in its original packaging.
• • A fresh product issue was reported within 24 hours with supporting details.

Non-returnable items

• • Opened or used cosmetics, grooming oils, shea butters, or care products unless faulty.
• • Fresh juice that has been opened, consumed, stored incorrectly, or reported late.
• • Products damaged after delivery through misuse, heat exposure, or poor storage.
• • Items without original packaging where the product is not faulty.

Return shipping fees

Customers are responsible for return shipping costs unless the item arrived damaged, incorrect, or unusable due to an issue caused by Sesa Naturals.

Approved refunds or replacements

Where a refund or replacement is approved, Sesa Naturals may offer a replacement item, partial refund, full refund, or order credit depending on the issue.

How refunds are processed

Approved online payment refunds will be processed back through the original payment method where possible. Processing times may depend on the payment provider and customer bank.